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Legal information

Terms and conditions of sale

1. Purpose

These General Terms and Conditions of Sale (hereinafter, the “GTCS”) govern the contractual relationship between any individual or legal entity (hereinafter, the “Customer”) wishing to make a purchase on the website (hereinafter, the “Site”) and the company ChiruBikes (hereinafter, “we” or the “Company”).

2. Acceptance

By confirming an order on the Site, the Customer declares his unreserved acceptance of the entirety of these GCS.

3. Products and availability

The products offered for sale are those listed on the Site on the day the Customer consults the Site, subject to availability. Each product is accompanied by a detailed description enabling the Customer to know its essential characteristics before placing a definitive order. The photographs and graphics presented on the Site are for information purposes only and are not contractually binding.

4. Prices

The prices of our products are indicated in euros, including all taxes but excluding shipping and handling costs.

5. Control

Any order implies acceptance of the prices and description of the products available for sale. Any dispute on this point will be settled within the framework of a possible exchange and the guarantees mentioned below.

6. Terms of payment

Payment is made online by credit card, bank transfer or PayPal. The Customer warrants that he/she is fully entitled to use the payment card or PayPal account for the payment of his/her order and that these means of payment provide access to sufficient funds to cover all costs resulting from the use of the Company’s services.

7. Delivery

Products are delivered to the delivery address indicated when the order was placed. Delivery times are indicative and upon receipt of payment for the order. They vary according to the country of delivery.

8. Withdrawal and Returns

The customer has a period of 14 days from receipt of the order to exercise his right of withdrawal and return the products, without having to justify his decision.

9. Warranties

We offer a lifetime warranty on all CHIRU titanium bicycle frames. This warranty covers manufacturing defects and problems related to the materials used in the frame. If a frame has such a defect, we will repair or replace it free of charge, in accordance with our warranty policy. The lifetime warranty applies only to the original purchaser and is not transferable. The frame must be returned to us bare, with no accessories. The warranty does not cover disassembly and reassembly of the bike or the cost of transporting the frame to and from the site. To make a claim under this warranty, please contact our customer service department and provide the relevant information, such as proof of purchase (invoice), photo of the complete bike, and photo of the defect. Please note that this warranty does not cover damage resulting from mis-use, negligence, unauthorized modification, assembly of components not conforming to frame specifications or any other cause beyond our control. We reserve the right to determine whether a defect is covered by the lifetime warranty. This lifetime warranty does not affect your statutory rights as a consumer.

10. Liability

ChiruBikes shall not be held liable in the event of non-compliance with the legislation of the country where the product is delivered.

11. Intellectual property

All elements of the Site are and remain the exclusive intellectual property of the Company.

12. Personal data protection

We are committed to protecting the privacy of our customers. All personal data collected when connecting to our Site is treated with the strictest confidentiality.

13. Modification of the GTC

The Company reserves the right to modify these GTC at any time.